General Booking conditions

GENERAL BOOKING CONDITIONS

Aware that in high mountain is difficult to plan everything, we understand the need to postpone or cancel a reservation. Nevertheless, we ask you to inform us of any delays, cancellations and route changes in good time following the general conditions.

1. Bookings, both verbal and written, are commitment for Rifugio and guests.
2. Bookings come into force upon confirmation of booking by the Refuge and, if requested, upon receipt of deposit.
3. Cancellations and other changes must be notified at least 5 days prior to the scheduled arrival date. In accordance with CAI Regulation Circ. 12/2013: ‘any cancellation or change not communicated within the required timeframe authorizes the Refuge to retain the paid deposit.
4. Nevertheless, in exception to the Regulations, we wish to offer:
   a) cancellation up to 3 days before the expected day of arrival
   opportunity to profit of the deposit for the entire season or the next
   b) For cancellations notified up to the day of arrival: the deposit will be refunded only if the booking includes ‘CAUZIONE PROTETTA’ (Deposit Protection) insurance. (Please note that the €5 insurance fee is non-refundable under any circumstances).For groups of more than 10 people, even with ‘Cauzione Protetta’, the deposit will only be refunded if the cancellation is communicated at least 48 hours before the arrival date.
5. Cancellations and changes are accepted after written or telephone confirmation from Rifugio.
6. In the event that the Refuge is unable to open due to force majeure (e.g., avalanche risk, landslides, etc.), we will promptly notify all guests with reservations. The deposit will remain valid for the entire current season and the following one.
7. All prices are calculated for cash, POS, credit card. When paying with cheque a bank commission of Euro 8,00 will be charged.
8. Dogs are welcome! However, out of respect for everyone, they are allowed in the dining area only if kept on a leash and provided they do not disturb other guests.In accordance with CAI regulations, dogs are strictly prohibited from entering the bedrooms for hygiene and allergy reasons.

   Therefore, if you plan to stay overnight, you must mention your four-legged friend at the time of booking. Dogs can sleep alone or with their owners in the ‘Rifugio Vecchio’ (Old Refuge/Winter Bivouac). There is no extra charge for the dog; instead, a discount is applied for owners who choose to sleep there with their pet.

9. All written and verbal information (e.g. on route conditions, avalanche situation, route information, weather, etc.) is provided by the Rifugio with the best possible care and to the best of its knowledge. However, the Rifugio shall not assume any liability for it. All decisions regarding tours, routes, etc. shall be the responsibility of the guest. Any liability of the Rifugio for damages of any kind which may be suffered by the guest as a result of using this information and guidance shall be excluded
10. The use of climbing routes and all alpine paths shall be the sole responsibility of mountaineers and trekkers. Any liability of the Rifugio shall be excluded.
11. Details of guests are required only for administrative, contact and rescue purpose. Rifugio Gastaldi will not share data of guests
12. Any claim should be submitted directly to the manager of Rifugio and, if the answer is unsatisfactory, it could be forwarded to CAI Sezione di Torino

Other information available on https://www.rifugiogastaldi.com/faq/?lang=en